Build your own help center or FAQ

Your help center is one of your most visited pages. 70% of your customers prefer a self-help solution before they contact customer service.

It just works

Super easy to customize. With just a few clicks, you can build a beautiful help center, and start using it the same day!

Branded

Add your logo. Style your background with an image from our library or upload your own. Customize your welcome text.

Preview your work

Our help centers are fully responsive. Check out the experience on desktop and mobile before you publish.

Use cases

Provide great self-help. Reduce inbound support tickets. Answer FAQs.

Customer Self-Help FAQ

70% of your customers prefer a self-help solution before contacting customer service.

With a branded PubHub Help Center, you can make your customers self-help experience great!

With our Google-like search experience, you can reduce your number of inbound customer support requests.

Benefits summary:

✅ Improved customer experience!
✅ Reduced support requests
✅ Google-like search
✅ Fully responsive
✅ Powerful analytics

Technical Self-Help

Distribute sensitive technical information with a private or public help center.

Do you have a distributed audience that depends on your technical documentation?

With a branded PubHub Help Center you can create a powerful one-stop-shop where users can go to access information.

Our powerful PDF search engine delivers instant page-level results regardless of the size of the document!

Gain insight into the most commonly used documents or procedures. And more.

Benefits summary:

✅ Find information fast!
✅ Improved tech experience!
✅ Page level PDF search
✅ No PDF downloading
✅ Insight from analytics

Customer Service

Customer service agents need to find information fast!

Agents experience above average burnout, and above average turnover. They need better tools!

With a PubHub customer support teams have a simple-to-use tool to find information fast!

Benefits summary:

✅ Find information fast!
✅ Reduced resolution time!
✅ Reduced training time
✅ Insight from analytics
✅ Improved customer experience

Internal

Internal teams spend 2 hours a day searching for information!

That's a lot of lost productivity.

With a PubHub your internal teams have a simple one-stop-shop for all important and commonly used documents.

And the analytics will show you what your team is most often searching for and which documents are the most commonly used.

Benefits summary:

✅ Find information fast!
✅ Improved productivity!
✅ Single source of truth
✅ Insight from analytics
✅ Happier employees 🙂

New Employee Onboarding

Single source of truth for new employees to get up to speed fast!

With PubHub, new hires can onboard to your organization quick and efficiently. And can easily find answers to questions as needed.

And as a hiring manager, you gain insight into what new hires are searching for most often.

What questions do they have during the first week, month, year? What am I missing from my onboarding process?

Benefits summary:

✅ Find answers fast!
✅ Improved productivity
✅ Reduced distraction
✅ Improved onboarding
✅ Insight from analytics

Trusted Partners

Vendors and other trusted 3rd parties often need access to your knowledge base, or need a specific knowledge base just for their needs.

With PubHub, you can build a fully functional, private, help center website - and add users from various teams outside of your organization.

Benefits summary:

✅ Find information fast!
✅ Private access
✅ Quickly onboard new partners
✅ Distribute heavy PDF files
✅ Gain insight from analytics

Ready to use

PubHub Help Centers are ready-to-use in minutes!

Standalone

Your help center is fully hosted, and ready to use!

You can copy a link to your help center and add it to your website, or if you want to keep it private, you can distribute the link internally to select a select audience.

You can even make the entire site private so that even if the link gets sent to the wrong person, they wont be able to gain access unless you give them permission.

Embedded

Want to embed your help center on your current website?

This option requires a bit more internal effort but is sometimes a great option!

You will need to add an iframe to a page on your website and point it to your PubHub Help Center URL.

This can be a great way to keep customers on your website and maintain a seamless experience.

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Integrations

Build your own help center or FAQ

Use cases

Ready to use

Standalone

Embedded

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