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Spend less time searching and

more time helping 🙌

Build an amazing knowledge base
Create a simple self-help or FAQ page
Improve your customer service

With PubHub you can:

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The easiest productivity hack you can give your team and your customers 🚀

Create a self-service help center

Your customers prefer a self-service knowledge base before contacting customer service. Give them a great experience.

No Code

What you see is what you get.

We made it super simple.

We don't make you customize the entire site. Instead we let you focus on the important items like your header, logo & folders style.

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Preview

Preview your help center or FAQ experience on desktop and mobile, before you publish it to your audience

Private or Public

Make your help center private and invite a specific audience, or mark it public, and publish it to the world

Link or Embed

Add a link to your website, or embed the entire help center or FAQ page within an existing web page

Testimonials

"PubHub is becoming our "one stop" for product manuals e.g. Installation and Operation Manuals, Service Manuals, Parts Lists, Videos and Training Material. With PubHub we are able to answer customer inquiries faster, and reduce time training our agents!”

Dana B.

Sales Training Manager

"Wow! PubHub's editor is great! We use it to write our entire owner's manual. We also have hundreds of models and thousands of components that our customers need help with. With PubHub our customers can easily search for the help they need."

Jeff R.

General Manager

Internal teams spend 2 hours a day searching for information

Knowledge base browser extension

Internal teams (especially new hires) can find themselves searching through a maze of outdated information, creating sticky notes, or asking teammates for help.

Luckily there's a better way

One-Click

Access to your knowledge base any time, from any webpage.

Easily search across all your internal or customer service documentation.

Great onboarding tool for new employees! 🙌

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PubHub browser extension provides internal teams with one-click access to internal knowledge. Powerful tool for new employee onboarding.

Fast!

Agents shouldn't have to spend more time searching for information, than they do actually helping customers

Find what you are looking for? Why not send a link to your customer. Even send them to a specific page in a PDF

Suggestions

PubHub integrates with popular helpdesk products, and automatically suggests help from your knowledge base

Use cases

Explore the various ways you can use PubHub to help your organization

Customer Self-Help

70% of your customers prefer a self-help solution before contacting customer service.

With a branded PubHub Help Center, you can make your customers self-help experience great!

With our Google-like search experience, you can reduce your number of inbound customer support requests.

Benefits summary:

✅ Improved customer experience!
✅ Reduced support requests
✅ Google-like search
✅ Fully responsive
✅ Powerful analytics

Technical Self-Help

Distribute sensitive technical information with a private or public help center.

Do you have a distributed audience that depends on your technical documentation?

With a branded PubHub Help Center you can create a powerful one-stop-shop where users can go to access information.

Our powerful PDF search engine delivers instant page-level results regardless of the size of the document!

Gain insight into the most commonly used documents or procedures. And more.

Benefits summary:

✅ Find information fast!
✅ Improved tech experience!
✅ Page level PDF search
✅ No PDF downloading
✅ Insight from analytics

Trusted Partners

Vendors and other trusted 3rd parties often need access to your knowledge base, or need a specific knowledge base just for their needs.

With PubHub, you can build a fully functional, private, help center website - and add users from various teams outside of your organization.

Benefits summary:

✅ Find information fast!
✅ Private access
✅ Quickly onboard new partners
✅ Distribute heavy PDF files
✅ Gain insight from analytics

Customer Service

Customer service agents need to find information fast!

Agents experience above average burnout, and above average turnover. They need better tools!

With a PubHub customer support teams have a simple-to-use tool to find information fast!

Benefits summary:

✅ Find information fast!
✅ Reduced resolution time!
✅ Reduced training time
✅ Insight from analytics
✅ Improved customer experience

Internal

Internal teams spend 2 hours a day searching for information!

That's a lot of lost productivity.

With a PubHub your internal teams have a simple one-stop-shop for all important and commonly used documents.

And the analytics will show you what your team is most often searching for and which documents are the most commonly used.

Benefits summary:

✅ Find information fast!
✅ Improved productivity!
✅ Single source of truth
✅ Insight from analytics
✅ Happier employees 🙂

New Employee Onboarding

Single source of truth for new employees to get up to speed fast!

With PubHub, new hires can onboard to your organization quick and efficiently. And can easily find answers to questions as needed.

And as a hiring manager, you gain insight into what new hires are searching for most often.

What questions do they have during the first week, month, year? What am I missing from my onboarding process?

Benefits summary:

✅ Find answers fast!
✅ Improved productivity
✅ Reduced distraction
✅ Improved onboarding
✅ Insight from analytics

Integrations

Spend less time searching and

more time helping 🙌

Create a self-service help center

Testimonials

Internal teams spend 2 hours a day searching for information

Knowledge base browser extension

Use cases

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