One-click help center
Too often internal teams (especially new hires) are left searching through a maze of outdated information, creating sticky notes, or asking teammates for help.
There's a better way.
Agents shouldn't have to spend more time searching for information, than they do actually helping customers
Find what you are looking for? Why not send a link to your customer. Even send them to a specific page in a PDF
PubHub integrates with popular helpdesk products, and automatically suggests help from your knowledge base
The PubHub Chrome extension is a powerful tool for internal teams.
Check out some of the most common uses cases:
Works with your existing help desk
Automatically get suggestions from your knowledge base
when used with some helpdesk ticketing software
We use natural language processing to analyze help desk tickets
PubHub automatically suggests relevant information from your knowledge base
PubHub works out-of-the-box with both help desk platforms