One-click help center

Too often internal teams (especially new hires) are left searching through a maze of outdated information, creating sticky notes, or asking teammates for help.

There's a better way.

Fast!

Agents shouldn't have to spend more time searching for information, than they do actually helping customers

Find what you are looking for? Why not send a link to your customer. Even send them to a specific page in a PDF

Suggestions

PubHub integrates with popular helpdesk products, and automatically suggests help from your knowledge base

Use cases

The PubHub Chrome extension is a powerful tool for internal teams.

Check out some of the most common uses cases:

Customer Service

Customer service agents need to find information fast!

Agents experience above average burnout, and above average turnover. They need better tools!

With the PubHub Chrome extension, customer support teams have instant access to your knowledge base from any web page.

Agents love the Chrome extension!

Benefits summary:

✅ Find information fast!
✅ Reduced resolution time!
✅ Reduced training time
✅ Insight from analytics
✅ Improved customer experience

Internal

Internal teams spend 2 hours a day searching for information!

That's a lot of lost productivity.

With the PubHub Chrome extension, your internal teams have a simple one-stop-shop for all important and commonly used documents.

And the analytics will show you what your team is most often searching for and which documents are the most commonly used.

Benefits summary:

✅ Find information fast!
✅ Improved productivity!
✅ Single source of truth
✅ Insight from analytics
✅ Happier employees 🙂

New Employee Onboarding

Single source of truth for new employees to get up to speed fast!

With PubHub's Chrome extension, new hires can onboard to your organization quick and efficiently. And can easily find answers to questions as needed.

And as a hiring manager, you gain insight into what new hires are searching for most often.

What questions do they have during the first week, month, year? What am I missing from my onboarding process?

Benefits summary:

✅ Find answers fast!
✅ Improved productivity
✅ Reduced distraction
✅ Improved onboarding
✅ Insight from analytics

Works with your existing help desk

Automatically get suggestions from your knowledge base

when used with some helpdesk ticketing software

NLP

We use natural language processing to analyze help desk tickets

Suggestions

PubHub automatically suggests relevant information from your knowledge base

Works OTB

PubHub works out-of-the-box with both help desk platforms

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Integrations

One-click help center

Use cases

Works with your existing help desk

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